FAQ

The questions below are the most frequently asked ones. See if you can find a relevant answer to your request – if not, then please don’t hesitate to contact us via our support chat and message widget.

How can I reach you?

Reach out to customer service via our chat widget or mail: support@saysky.dk

Do SAYSKY offer free shipping?

  • Europe - standard shipping (3 - 6 days): free for Austria, Belgium, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain - and for orders over €100 for all other countries
  • Europe - express shipping (1 - 2 days): free over €150
  • Rest of world - standard shipping (4 - 7 days): free over €150
  • Rest of world - express shipping (2 - 4 days): free over €200 

All shipping rates and delivery times can be found here.

What if my country is not on the shipping list?

Please contact us via support@saysky.dk and we'll see what we can do.

How quickly do you ship?

  • Europe - standard shipping (3 - 6 days): free for Austria, Belgium, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain - and for orders over €100 for all other countries
  • Europe - express shipping (1 - 2 days): free over €150
  • Rest of world - standard shipping (4 - 7 days): free over €150
  • Rest of world - express shipping (2 - 4 days): free over €200 

All shipping rates and delivery times can be found here.

Can I track my order?

Once your order has been shipped, you’ll receive a shipping confirmation with your tracking information

Can I return or exchange my order?

It is super easy to return your SAYSKY order. Simply click on the link below, which will take you to our online return portal. Here you will need to enter your email and order number to retrieve your order. Follow the instructions and shortly after, you will receive a return label, return slip, and customs documents (non-EU) in your inbox. Check your spam folder if you do not receive an email from us.

Click here to return your order.

If you encounter any issues, please contact: support@saysky.dk.

Can I return or exchange my order for free? 

All returns are at your own expense. We have negotiated favourable return prices with our suppliers and can therefore offer the price below. You will automatically be redirected to a payment window during the return process.

  • Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, Portugal, Spain: €7
  • Sweden: €10
  • Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Iceland, Ireland, Latvia, Lithuania, Malta, Mexico, Norway, Poland, Romania, Slovakia, Slovenia, Switzerland: €15
  • Rest of the world: €25

Can I make changes to my order?

We don't offer to make changes in your order. However, you can contact us via support@saysky.dk and we will cancel your order so you can start over. Make sure to state your order number.

What to do if I typed the wrong delivery address/email on my order?

You can make changes to your address/email, if you do so immediately after you have placed your order. Use the support chat and message widget and make sure to state your order number and requested changes.

Can I cancel my order?

You can cancel your order, if you do so immediately after you have placed your order. Use the support chat and message widget and make sure to state your order number.

When do I receive my refund?

We process refunds as soon as we receive the returned item. Please allow for a few business days for the refund to be transferred. Refunds can only be made to the credit card that was used to make the purchase. You’ll be notified by email, when we have processed your refund request.

What to do if I have received an incorrect size or item with my order?

If this happens, we’re very sorry. Please contact us via the support chat and message widget and make sure to state your order number and the item that was missing or incorrect. Then, we’ll provide you with a return label. We do not refund return receipts.

What to do if there are items missing from my order?

If this happens, we’re very sorry. Please contact us via the support chat and message widget and make sure to state your order number and the item that was missing. We’ll ship the missing item right away.

Can I do a product complaint or reclamation?

If any of the products that you ordered did not live up to your expectations, please contact us via the support chat and message widget and we’ll see what we can do about it.

Will there be import taxes on my order?

There are no import taxes for all EU, UK, and US orders. There might be import taxes for other non-EU orders. However, SAYSKY cannot be held accountable for this.